my nexus 5x fingerprint hardware not available

Troubleshooting Fingerprint Issues on Your Nexus 5x: 'Fingerprint Hardware Not Available' Error 'Solved'

Are you experiencing issues with your Nexus 5x's fingerprint reader? Perhaps when trying to unlock your device or access certain features, you're met with an error message that says 'fingerprint hardware not available'? Don't worry; this is a relatively common issue that can often be resolved through some simple troubleshooting steps.

In most cases, the problem lies in either:

1. The fingerprint sensor itself being dirty or obstructed

2. A software-related issue preventing your fingerprints from being recognized

Let's dive into each of these potential causes and explore how to resolve them:

Cause 1: Dirty or Obstructed Fingerprint Sensor

Over time, dirt, dust, or even oils from our fingers can accumulate on the fingerprint sensor, making it difficult for the device to accurately read your prints. To rule this out as a cause:

- Turn off your Nexus 5x

- Press and hold both power and volume down buttons simultaneously until you feel a slight vibration

- Use a soft cloth or cotton swab to gently clean around the fingerprint reader

- Allow the area to dry completely before attempting to use it again

If this doesn't resolve the issue, proceed with:

Cause 2: Software-related Problem

Sometimes, software conflicts can cause issues with your device's ability to recognize fingerprints. To troubleshoot this:

1. Go to Settings > Security & lock screen

2. Scroll down and tap on Fingerprint list

3. Tap Remove fingerprint until all saved prints are deleted (this will also reset any PIN or pattern locks you may have set up)

4. Restart your Nexus 5x by long-pressing the power button until a menu appears, then select Power off & restart

If after performing these steps you're still experiencing issues with your device recognizing your fingerprints:

1. Go to Settings > Security & lock screen

2. Scroll down and tap on Fingerprint settings (may be labeled as 'Fingerprint')

3. Look for the option that says 'Enroll new fingerprint' or something similar, then select it

4. Follow the prompted instructions to re-enroll your fingerprints

If none of these troubleshooting steps resolve the issue:

Resetting Your Nexus 5x to its Factory Settings

As a last resort, if you're still experiencing problems with your device recognizing your fingerprints and have tried all other potential solutions without success, you may need to perform a full factory reset on your Nexus 5x. Please note that this will erase all data from the internal storage of your device (including apps, contacts, photos, etc.), so make sure to back up any important information before proceeding.

To do this:

1. Connect your Nexus 5x to a computer using an USB cable

2. Enable Developer options on your device by going to Settings > About phone and tapping the 'Build number' option seven times until you see a message that says 'Developer options are enabled'

3. Go back to Settings, then scroll down and select Advanced (may be labeled as 'About')

4. Tap 'Reset & restore'

5. Select either 'Factory reset' or 'Delete all data (and not SD card)' depending on what you want to keep

6. Confirm your decision by selecting 'Erase everything' when prompted

After completing these steps, follow the on-screen instructions to set up your Nexus 5x as new.

In conclusion, issues with your Nexus 5x's fingerprint reader can be frustrating and inconvenient, especially if you rely heavily on this feature for device security. However, by following the troubleshooting steps outlined above – from simple cleaning of the sensor through to more advanced software resets or even a full factory restore – it should be possible to resolve most problems related to your fingerprints not being recognized.

If after trying all these methods and you're still experiencing issues with your Nexus 5x's fingerprint reader, I recommend contacting Google support for further assistance.

My nexus 5x fingerprint hardware not available